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Comprehensive protection — included free with every booking on Apna Stay. No claim forms in three languages. No phone-tree purgatory. Real humans, in India, on your side.
If a host cancels within 30 days of your trip, we will find you a similar place — or refund you, plus up to 110% of the difference if the new stay costs more.
If you can not check in and your host can not fix it, we will find you a similar place for the length of your original stay, or refund you within 24 hours.
If your stay is not what was advertised — broken AC, no power, half the bedrooms locked — report it within 72 hours. We will rebook or refund based on what was wrong.
An urgent safety concern at your stay? Tap one button. A local agent picks up. Day or night. Hindi, English, Tamil, Bengali, Marathi.
We rebook you in a similar property at no extra cost. If the alternative costs more, AirCover covers up to 110% of the difference.
Misleading photos, missing amenities, locked rooms — report within 72 hours of check-in for a full or partial refund based on what was wrong.
Up to ₹2 crore in host damage protection means you are not on the hook for honest mistakes. (Backed by Apna Stay — not a license to throw a party.)
Lockbox empty? Host unreachable? We sort it within an hour or refund the night.