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Hosts choose one of four tiers. The policy is shown on every listing and at checkout — you will always know what you are signing up for before you book.
Most forgiving — for plans that change.
Balanced — recommended for most stays.
More commitment — fewer last-minute drops.
For high-demand or large-group stays.
Severe illness, government-imposed travel restrictions, natural disasters affecting your destination — these can override any policy. Submit documentation through the help centre within 14 days of the event for a full refund.